Today I read the news that Scott’s has merged with Tru-Green. The article was about 6 or 7 paragraphs and it detailed the transaction and included comments from the heads of both of the companies. The projected combined customer base will be 2,300,000 customers (that’s right Million) with $1,300,000,000 in sales. In all the detail provided, neither company commented once on the impact or benefit to their customers. This is a very telling detail that all they care about is the division of assets and future rights of ownership.
As a small business owner, I know how these mega corporations are bottom line oriented and do not prioritize their valued customers. I preach this daily and it is my quest to make sure all my service areas know there is a family owned and operated alternative to the giant companies. It is clear with that size company they can’t possess the willingness to ensure customer satisfaction as the local ma and pa company can. In the service industry this is crucial, and unfortunately they operate on volume not happy customers. I run into my valued customers daily, at the supermarket, gym, Wawa, kid’s schools and even at church. I take a lot of pride in the service we deliver and know if Green Side Up’s standards slip those encounters with my customers could be awkward.